The value we create
Our market leading proposition is focused on placing the customer at the centre of our business, offering a broad range of services that can be flexed and tailored to the needs of each customer.
Our key resources…
Integrated platform
A market leading end to end platform of whollyowned services, providing seamless customer service.
Nationwide networks
The scale of our branch and repair networks allows us to respond to customer needs in the most effective and responsive way possible.
Our people
Highly-skilled and experienced with strong technical
capabilities and an in-depth understanding of
customer challenges.
Market positioning
Widely recognised as market leader, our strong track record and breadth of expertise positions us as a trusted adviser and partner to many leading brands.
Financial strength
Our strong balance sheet and financial capability enables us to quickly respond to market opportunities.
…deliver benefits…
Integrated mobility solutions
Our integrated mobility platform allows many of our customers to benefit from taking multiple services together, simplifying their procurement and operational processes, and achieving greater cost efficiencies.
Drive to Zero
We also support our customers in the transition to zero emissions transport by providing solutions, driver training and advice to help customers make the switch.
Generating revenue
We generate revenues from rental and valueadded services for vehicle fleet customers, together with accident management, repair and claims handling revenues. Revenues from the disposal of vehicles at end of rental life help fund fleet replacement.
…and create value responsibly
for all stakeholders…
Customers
Miles driven by customers in year
2.1bn
Partners & suppliers
Capital expenditure
£476m
Investors
Dividends
£52.2m
Governments & regulators
Income taxes paid
£36.6m
Employees
Salaries & benefits
£271m
Community
EV chargers installed
6,700
Our competitive advantage
We enjoy a number of competitive strengths that can be leveraged to drive continual value creation:
Unrivalled customer experience
Our infrastructure, people and broadened product offering allow for a market leading end-to-end mobility solution, with customer service at the heart of all we do.
By integrating our in-house solutions, this allows for a seamless customer service provided more effectively and efficiently to customers and policy holders.
We have the breadth and depth of expertise to enable us to become trusted advisers and partners to major businesses looking for advice and solutions for a broad range of complex mobility challenges.
Scale
The scale of our network allows us to service customers in the most effective way possible including the efficiency and speed of handling repairs and managing insurance claims.
We leverage our scale to access the best supplier terms, manage the mix and age of assets efficiently to minimise holding cost and maintain high levels of asset utilisation. Our range of disposal channels, in-house retail network and eAuction platform, enable us to minimise holding cost through optimising disposal values.
Expertise
Widely recognised as market leaders, we have significant depth of expertise and track record of delivery through industry and economic cycles, giving us a unique position in the marketplace.
We have also developed a depth of understanding of the technical and fleet-based challenges and opportunities across many aspects of the transition to EV and the net zero journey fleet operators are embarking on.
Our strategy
Our strategy centres on leveraging the benefits of ownership of a range of complementary businesses, which together deliver integrated mobility solutions across the vehicle lifecycle.
Through this we can offer a cost-efficient and seamless experience to a growing number of fleet customers and to policy holders of our major insurance industry partners. Our current strategic focus in on our 3 pillars of Focus, Drive and Broaden, which was an integral part of the integration when Northgate plc and Redde plc merged in 2020:
Focus
Completing the integration of the Group, accessing cost synergies and developing the widened customer proposition
- An industry leading, integrated business
- An efficient, dynamic Redde Northgate
- A culture where people can be their best
Drive
Diversifying our current offering into complementary markets and exploring growth in further markets and geographies
- Leverage the scale of the Group
- Products & services that exceed expectations
- A sustainable & responsible business
Broaden
Developing our offering further into new markets and geographic growth opportunities
- Explore opportunities in new markets and new geographies
- Expand into complementary markets
