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I'm speaking at this tomorrow, with ol' mates Sasha Hilton and Cornel Steyn, and new mate Oliver Camplin-Warner. We've got some mind-blowing insights and experiences to share, and we'd love to have you there with us. The focus of our talk will be on ... In today's fast-paced and competitive landscape, the age-old adage of "customer satisfaction is key" has certainly played a pivotal role in shaping our businesses. And while ensuring smiles on customer faces remains vital, we must ask ourselves a fundamental question: Are those smiles truly indicative of the value being delivered, and more importantly, the financial returns we generate?   At Telstra Purple, we go beyond customer contentment. We leverage our capabilities to ensure that your services not only add value to your customers but also contribute to your business growth. During this talk, we will walk you through our approach and share real-life examples of how we have successfully improved our clients’ ways of working.

Have you ever wondered how John Lewis & Partners manages to maintain its reputation for quality while not always being the cheapest option? 🤔 We delved into the cost of living crisis and how it impacts our shopping choices during our round table discussion held at Europa Worldwide Group. 💸 The full video will be coming soon, where Phil Courtney tells us about his experience with John Lewis. 📹 #CostOfLiving #JohnLewis #UKWarehousing

One World Transport www.oneworldtransport.com Chicago Hospitality Performance Last Week Key Observations A nice rebound from prior week in all key performance indicators. Leading Age (15K RN) and Linux Foundation (12K RN) were the major citywides in town in addition to in (5K RN) and around the block from the Chi-Town Boys Challenge, with an estimated 22,000 attendees.  Weekly Performance Overall room demand was up +34% from prior week and up +20% YOY. Group Group demand, as highlighted above, was up +69% from prior week and up +43% YOY. Leisure Leisure demand, likely supported by around the block bookings associated with the Chi-Town challenge, saw a gain of +22% from prior week and +10% YOY. ADR Rates jumped due to the compression with ADR up +10% from prior week, and up +2% YOY.  Weekend (Fri/Sat) The volleyball players again likely influenced weekend demand, with occupancy up +2.5 points from prior week to 79.5%. You can also access the latest convention updates via the Partner Extranet. Click on the link below to log in and select the Reports tab at the top of the page.

Just 1 hour left, Superstars! ⏰ Join me at 12 PM CST in the River Oaks Room, Marriott Marquis, Houston for my "Next Level Service" talk at the TASN Annual Conference. Let's redefine customer service together. See you soon! 🚀 See you soon, Kern . . . #Countdown #TASN2023 #NextLevelService #KernHalls #HallsLegacy #IngeniousCulinaryConcepts