Northgate aims to be to the first choice for customers’ vehicle needs, enabling them to enjoy the full value of their relationship with the business.
We build long term customer relationships by providing unrivalled levels of service and an offering which is unmatched in its flexibility.
Northgate currently supports approximately 14,900 customers, with 93,300 vehicles on hire.
Customers receive a personal service, with dedicated relationship managers for our larger customers.
We collect regular customer feedback through surveys and consumer research which is fed back to our customer services and business development teams. The Board also makes regular visits to our operating sites across the UK, Ireland and Spain throughout the financial year.
In the run up to and following the Merger with Redde, great care was taken to ensure we maintained our high levels of service and stayed in close touch with customers.
During the COVID-19 pandemic we offered rental customers increased flexibility to support them through difficult times. Our COVID-19 package of support, assessed on an individual basis, has helped many customers retain rental vehicles on terms that meet their needs during this period of uncertainty.